Thank you for choosing WIKI SEO for your digital marketing and search engine optimization needs. We strive to deliver exceptional service and clear results. Please read our refund policy carefully.

1. General Policy
   Due to the digital, service-based, and labor-intensive nature of our SEO, content, and consulting services, WIKI SEO operates on a strict no-refund policy for services rendered. Once a service has been initiated, work has begun, or a strategy has been delivered, fees are non-refundable.

This policy is in place because our work involves the immediate allocation of resources, expertise, and time that cannot be reclaimed.

2. Service Plans & Retainers

• Monthly Retainers: Fees for monthly SEO packages and retainers are non-refundable. If you wish to cancel an ongoing monthly service, you must provide at least 7 days’ written notice before your next billing cycle to avoid being charged for the upcoming month. Cancellation requests must be sent to [Your Email, e.g., billing@wikiseo.com]. You will not be billed for subsequent months, but no refund will be issued for the current or previous billing periods.
• Project-Based Services: For one-time projects (e.g., website audits, SEO setup, content packages), payment is typically required upfront or in agreed-upon milestones. Payments for completed milestones or delivered project components are non-refundable.

3. Satisfaction & Performance
   We are committed to your success. If you are dissatisfied with any aspect of our service:

1. Contact Us Immediately: We urge you to reach out to your account manager or [Your Email/Support Address] to discuss your concerns. Our goal is to work collaboratively to resolve any issues, adjust strategy, or meet expectations.
2. Performance Guarantee: While SEO results are influenced by many factors outside our direct control (e.g., search engine algorithm changes, competitor actions), we guarantee diligent, white-hat work as outlined in our service agreement. Refunds are not issued based on specific ranking movements or traffic fluctuations.

4. Cancellations
   You may cancel your ongoing monthly service at any time with 7 days’ notice as described above. Upon cancellation, all services and reporting will cease at the end of your current billing period. No prorated refunds will be given for partial months.
5. Exceptions
   In rare cases, a partial or full refund may be considered at the sole discretion of WIKI SEO management, only under the following conditions:

• A significant, fundamental service described in your agreement was not initiated or delivered.
• A billing error occurred (e.g., duplicate charge).

6. How to Request a Cancellation or Address a Concern
   To cancel service or discuss a billing issue, please contact us via email:

• Email: [Your Billing Email Address, e.g., support@wikiseo.com]
• Subject Line: Cancellation Request or Billing Inquiry

Please include your business name and account details for prompt handling.

7. Changes to This Policy
   We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
8. Acknowledgment
   By purchasing services from WIKI SEO, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.